Operations Update

Health & Safety

We are glad to welcome you back to wine country!

We have always prided ourselves on maintaining a clean and sanitary property, however, we are taking extra steps to make sure everything is especially clean as we continue to limit the spread of this terrible virus.
Commercial sanitation products are used to disinfect every door handle, every pen, every key card. We have also set up "sanitation stations" with hand sanitizer available for hotel guests.

That said - the only real way to limit the spread is to restrict contact. As such, we are taking extra precautions to ensure guest and staff safety. While some of these precautions have gone away, we do still have some in place.

Mainly, we require masks to be work in common areas by unvaccinated guests. We are also limiting housekeeping access to guest rooms, thereby reducing the number of people entering and leaving rooms. We are currently only cleaning rooms upon check out and are not refreshing rooms on multi-night stays. We are happy to provide you with additional amenities upon request. If things continue to improve, then we will likely return to regular turn-down service within the months to come.

These steps are definitely new for us, we are sure they are for you too. More than anything, we look forward to a time where we can all be together again. Stay safe, and if travel brings you to the area, rest assured that we are doing everything we can to keep everyone safe as we navigate these waters together.

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We would love to welcome you to The Carlton Hotel whenever you're ready! Purchase one of our Gift Certificates and use it towards your next trip to California.

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Your well-being remains our top priority.
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