If you have any questions that have not been answered here, please let us know and we’ll be happy to help.

We’re available by phone at (805) 461-5100 or by email at We look forward to seeing you soon.


What time is check-in/check-out?

Check-in is at 4:00 pm and check-out is at 11:00 am.


Do you allow smoking in the rooms or on-property?

No, The Carlton Hotel is a smoke-free establishment.


Do you have wireless internet access available?

Wireless internet access is available throughout the hotel and in all guest rooms.


Do you have a fitness center? What are the hours?

Yes, we have a 24-hour fitness center on-site.


Do you offer room service?

We do not offer room service, but our on-site café, The Back Porch Bakery & Café, can prepare food to-go. There are also a number of local restaurants who can deliver to the hotel.


Do you have a pool?

No, we do not have a pool at the hotel.


Do you have a spa? What are the hours?

The Carlton Hotel does not have a spa. Our helpful front desk staff can point you toward a recommended nearby spa.


Do you offer on-site parking?

Yes, there is a dedicated lot across the street from the hotel as well free street parking surrounding our hotel.


What is the minimum age requirement to check-in to the room?

You must be 18 years of age with a valid ID to check in to the hotel.


Is my ID/passport required at check-in?

We require presentation of a valid government-issued identification at the time of check-in.


Do you have connecting rooms?

Yes, we have some connecting rooms at the hotel. You may make a request for connecting rooms when you reserve your rooms. However, they are subject to availability and not guaranteed.


Do you have accessible rooms?

Yes, we offer a number of accessible guest rooms at The Carlton Hotel. Kindly call the front desk to reserve an accessible room: (805) 461-5100.


Are dogs allowed at the hotel?

Yes, we are a dog-friendly hotel and offer designated dog-friendly rooms. We can not accept any other types pets/animals. There is a $35.00 charge per dog, per day, with a 2-pet maximum for each room. Please note that dogs cannot be left unattended at the hotel. Dogs must be leashed or in a carrier at all times while outside of your room. Please call reservations at (805) 461-5100 so that a dog-friendly room can be assigned to you. Learn more about our dog-friendly rooms here.